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Internet Privacy Statement
Marriott has a strong commitment to providing excellent service to all of our
customers and visitors of this Web site, including respecting your concerns
about privacy. We understand that you may have questions about how this Web
site collects and uses the information that you provide to us. We have prepared
this statement to inform you of the privacy principles that govern this Web site,
including Marriott.com and other Marriott sites included within Marriott.com,
which are listed in this privacy statement (“Statement”).
This Statement contains numerous general and technical details about
the steps we take to respect your privacy concerns. We have organized the
Statement by major processes and areas so that you can quickly link to the
information of most interest to you.
At Marriott, meeting your needs and expectations form the foundation
of everything we do--including protecting your privacy.
If after reviewing this Statement, you have any questions or privacy concerns
please send an email to privacy@marriott.com or send a letter to:
Marriott International, Inc
Att: Information Protection, Dept. 52.923.26
10400 Fernwood Road
Bethesda, MD 20817
United States of America
Marriott also participates in the BBBOnLine Privacy Program.
Further information about their oversight program is available at
www.bbbonline.org.
Browsing
This Web site does not collect personally identifiable information when
you browse this Web site and request pages from our servers unless you
voluntarily and knowingly provide it to us. This means that we will not
know your name, your email address, or any other personally identifiable
information just because you browse the Web site unless you:
- access the Web site from a link in an email that we sent;
- are a Marriott Rewards member and log-in to your account; or
- are a Marriott Rewards member or have created a profile and you either
log-in to your account or choose to be remembered via your cookie; or
- have created a profile and log-in when you access the Web site.
In these cases we will know who you are based on the information you previously
supplied to us. When you request a page from our Web site, our servers log the
information provided in the HTTP request header including the IP number, the
time of the request, the URL of your request and other information that is
provided in the HTTP header. We collect the HTTP request header information
in order to make our Web site function correctly and provide you the functionality
that you see on this Web site. We also use this information to personalize content
presented to you, better understand how visitors use our Web site and how we can
better tune it, its contents, and functionality to meet your needs.
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Information We Collect and How We Use It
When we need to collect personally identifiable information from you
to provide you with a particular service, we will ask you to voluntarily
supply us with the information we need. For example, if you would like to
make a reservation at one of our hotels, we will ask you for information
such as name, address, telephone number, email address, credit card number,
Marriott Rewards number (if applicable) and room preference to process your
reservation. We will use your email address to send a confirmation and,
if necessary, might use the other information to contact you for help in
processing the reservation. We will also use your email address to:
1) send you a pre-arrival message summarizing your confirmation details and providing other information about the area and the hotel,
2) notify you about special offers and promotions as described in the email section of this privacy statement,
3) send you copies of your hotel bills when you request them or subscribe to the eFolio feature, as well as
4) send you periodic satisfaction or market research surveys.
You can opt out of marketing emails at any time. You can also opt out of
Marriott research surveys. The same types of information would be requested
to complete a gift certificate purchase, register for a Marriott Rewards
promotion, enter a sweepstakes or online game, to enroll in the Marriott
Rewards program or to redeem Marriott Rewards points. On occasion, we use
third parties to provide us with additional contact information about you
given the information you provided to us directly. For example, if we know
your name and postal address, we may use a third party to provide us with
your email address. We would then use this information for market analysis and marketing purposes.
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Reservations
The personally identifiable information you provide to us for making
a reservation is made available to the applicable hotel for the purpose
of meeting your reservation request. After making a reservation or
completing your stay at a Marriott hotel, unless you tell us otherwise,
the information you provide will be used by us for marketing of
Marriott hotels and other Marriott products. Marriott may use the
services of third-party mail houses for the sole purpose of mailing materials.
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Creating a Personal Account
At your choice, you may create a personal account containing information
such as your name, address, email address, room type, frequently visited
cities and travel activities (e.g., golf, tennis). Creating a personal
account makes it more convenient for you to make reservations by
eliminating the need to repeatedly enter personal preference information.
It will allow us to inform you about special offers and promotions
that may be of interest to you. In addition, if you choose, you
can include your credit card information in your account. Your
credit card information will be used for subsequent reservations
to increase reservation speed and eliminate the need for you to
repeatedly enter your credit card information. The security of
this information is addressed in security section below.
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Accessing Marriott.com from a Web-enabled Mobile Device
You can access Marriott.com from a web-enabled mobile device to
find a hotel (including clicking to call the hotel) or view or
cancel a reservation. If you desire to view or cancel a
reservation you will be required to enter your personal
account user name and password, or Marriott confirmation number
and last name. No other personally identifiable information
will be requested.
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Updating Your Personal Account Information
You can access and review, update, or deactivate your personal account
information online. If you deactivate your personal account and are a
Marriott Rewards member, all information not already required and stored
as a condition of membership will be deleted. If you are not a Marriott
Rewards member and deactivate your personal account, the user ID and
password are deleted and the account is recorded as inactive.
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Please note that Marriott will never send you email requesting your user
name, password, credit card number or social security number. If you
receive an email that looks like it's from Marriott, but asks you for
your credit card number or social security number, it's a fraudulent
email, or “phish.” We recommend that you do the following:
Forward the email to the Federal Trade Commission at spam@uce.gov
or call 1-877-FTC-HELP (1-877-382-4357) to report it. The FTC
uses the spam stored in this database to pursue law enforcement
actions against people who send deceptive email.
Delete the email.
If you believe “phishers” have gotten access to your personal
or financial information, we recommend that you also do the following:
- Change your password.
- Contact credit reporting services and have a fraud alert
attached to your credit report file. Please be aware that the
perpetrator may attempt to use your information to establish
accounts or obtain credit at other businesses in their name.
Learn more about fraudulent email or “phish” and how to protect your personal information >>
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Marriott Rewards Communications and Use of Member Information
Communications of relevant information is important to administering the
Marriott Rewards program and providing you the opportunity to maximize
the benefits of membership. We will only disclose member information to:
the Marriott group of companies, person(s) authorized by you; Marriott
franchisees, fulfillment houses, email service providers and mail houses
that process mail for such entities; and marketing companies that provide
services to the Marriott group of companies and Marriott franchisees;
in each case for the following purposes:
1) in order to better service your account and preferences by keeping you informed
of your account status and activities through printed or electronic statements;
2) to assess your entitlement to benefits;
3) to collect and process charges incurred by you in Marriott facilities;
4) to offer you additional products and services;
5) send periodic satisfaction or market research surveys;
6) to offer you products or services from select reputable companies with whom
Marriott has a strategic relationship because we believe their offerings
will be of interest to you; and
7) to promote the co-branded Chase/Marriott Rewards Visa card.
Based on your choices regarding how you wish to earn points
(e.g., participating airlines and other company loyalty programs), we
do need to transmit certain transaction information to these companies
so that your point and transaction activity is accurately recorded.
When choosing to become a Marriott Rewards member, you will have consented
to receive all of the kinds of information described above. However,
you will be given the opportunity to define and modify your mailing preferences.
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Registering Your Marriott Rewards Account
At your choice, you can register your Marriott Rewards account for
viewing online. When you register your account, you will be
required to provide your name, email address, account number, a
desired user name, desired password and password reminder.
If you have registered your account, you may review, correct or delete
information in your account online. If you do not have online access to
your account please notify your local Marriott Rewards Guest
Services office
(http://www.marriott.com/rewards/csupp/csupp.mi) in
writing to review, correct or delete information pertaining to your
membership (there may be a charge as permitted by law), or to indicate
your communication preferences.
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Marriott Rewards/Chase Card Services Visa Card
The Marriott Rewards/Chase Card Services Visa card provides you with a
means to earn Marriott Rewards points faster. If you chose to apply for
a Marriott Rewards/Chase Card Services Visa card you will link from
this Web site to Chase Card Services' (a subsidiary of JP Morgan Chase)
Web site and will be required to enter certain personally identifiable
information as part of the credit application process. You can refer to
Chase Card Services' privacy statement posted on their Web site to
understand how the information you supply will be used. Chase Card
Services is the issuer of the credit card, and all terms and conditions
of being a cardholder are dictated by Chase Card Services.
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Securing the Transmission and Storage of Information
We treat the information you provide to us as confidential information; it is,
accordingly, subject to our company's security procedures and policies
regarding protection and use of confidential information. When we ask you
for credit card data, it is transferred over a Secured Sockets Layer (SSL)
line, provided you are using a SSL enabled browser such as Microsoft Internet
Explorer or Netscape Navigator. We also use SSL on other pages where you would
enter personally identifiable information. This ensures that your information
is encrypted as it travels over the Internet. This secure mode is enabled before
any such information is transmitted from your computer. You will know you
are in secure mode when the padlock or key icon in the lower right-hand or
left-hand corner of the computer screen appears in the locked position.
In addition, when accessing a secure server, the first characters of the
site address will change from “http” to “https.”
After information reaches Marriott, it is stored on a secure server
that resides behind firewalls designed to block unauthorized access
from outside of Marriott. Because laws applicable to personal information
vary by country, our hotels or other business operations may put
in place additional measures that vary depending on the applicable
legal requirements. Information collected on the Web sites covered by
this privacy statement is generally processed and stored in the United States.
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Travel Related Services
To provide you with a single source for purchasing packages that include
other travel-related services such as airline tickets or rental cars,
we have entered into agreements with select reputable third-party travel
companies that aggregate inventory information from suppliers such as
airlines and car rental companies. If you desire to purchase a package
that is facilitated through Marriott.com you will be linked to a Marriott-branded
Web site that is hosted by the travel company. If you choose to purchase
a package, it is necessary for you to provide personally identifiable
information to execute the purchase. This information is then provided
to the suppliers (e.g., airlines) for processing. We have entered into
contracts with these third-party travel companies requiring that they secure
your personally identifiable information as well as use it only to execute
the transactions you request. The same security and privacy commitments
have been obtained from the suppliers. However, you should be aware that
any personally identifiable information you have supplied directly to a
supplier in any manner, in the past or in the future, is subject to
their privacy statement and practices, for which Marriott has no responsibility.
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Disclosure of Information to Third Parties
In addition to the travel-related services and required information sharing
described directly above, Marriott does use the services of third parties,
such as market researchers, fulfillment houses, email service providers
and mail houses that process mail for the Marriott group of companies,
persons authorized by you, and Marriott franchisees as well as such entities
and marketing companies that provide these services for the Marriott group of
companies and Marriott franchisees. These parties are contractually prohibited
from using personally identifiable information for any purpose other than for
the purpose Marriott specifies. We do provide non-personally identifiable
information to certain service providers for their use on an aggregated basis
for the purpose of performing their contractual obligations to us. Except as
described in this paragraph and the sections above titled ‘Marriott Rewards
Communications and Use of Member Information” and “Travel Related Services”
we do not permit the sale or transfer of personally identifiable information to
entities outside of the Marriott family of companies and hotels and our third
party service providers for any non-Marriott use without your approval.
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Cookies
Our Website uses “cookie” technology. “Cookies” are encrypted strings of text
that a Web site stores on a user's computer. Our Web site requires the use of a
Cookie throughout the online reservation process. Without Cookies we will not be
able to keep information you enter on multiple pages together. For example,
unless Marriott.com can remember the dates you used in your hotel search, we
will not be able to check room availability. Cookies also enable us to customize
our Web site and offerings to your needs and provide you with a better online
experience on Marriott.com. In addition, Cookies are used to:
- Allow registered users to sign in without typing their sign-in name each time;
- Measure usage of various pages on our Web site to help us make our
information more pertinent to your needs and easy for you to access; and
- Provide functionality such as online reservations, Marriott Rewards
transactions, and other functionality that we believe would be of interest and value to you.
The types of Cookies that we use are referred to as “session” Cookies
and “persistent” Cookies. Session Cookies are temporary and are automatically
deleted once you close your internet browser. Persistent Cookies remain on your
computer hard drive until you delete them or are otherwise removed upon expiration.
We do not use Cookies to ascertain any personally identifiable information about
you apart from what you voluntarily provide us in your dealings with Marriott.
Cookies do not corrupt or damage your computer, programs, or computer files.
We use third-party advertising technology to serve ads when you visit our Web site
and sites upon which we advertise. This technology uses information about your
visits to this Web site and the sites upon which we advertise, (not including
your name, address, or other personally identifiable information), to
serve our ads to you. In the course of serving our advertisements to you,
a unique third-party persistent Cookie may be placed or recognized on your browser.
In addition, we use beacon gifs (see description below), provided by our
ad-serving providers, to help manage our online advertising. These beacon
gifs enable our ad server to recognize a browser's Cookie when a browser
visits this site and to learn which banner ads bring users to our Web site
and whether a reservation on Marriott.com is executed. The information our
ad-serving providers and we collect through this technology is not
personally identifiable.
You may set your browser to block Cookies (consult the instructions
for your particular browser on how to do this), although doing so
will adversely affect your ability to perform certain transactions,
use certain functionality, and access certain content on our Web site.
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Pixel Tags
Marriott and its third-party service providers use pixel tags
(also known as “clear gifs” “beacon gifs” etc.). Pixel tags are
not visible to the user of the Web site and consist of a few lines
of computer coding delivered with the Web page. Pixel tags are not
used to collect any personally identifiable information about you apart
from what you voluntarily provide us in your dealings with Marriott.
Marriott and our email service provider use pixel tags to:
- Track customer response to Marriott advertisements and Web site content;
- Determine your ability to receive HTML-based email messages.
Our email service provider includes a pixel tag, which they refer to as
a “coded sensor” in all of the HTML-based messages sent on our behalf.
The sensor activates when the email message is opened and flags the
email address of the user as one that is capable of receiving HTML-based
email messages. This capability helps our service provider to send the
email in a format you can read. The sensor does not collect or use
any other information. If you cannot receive HTML, you will not receive
a functioning sensor;
- Know how many users open an email and allow our service provider to compile
aggregated statistics about an email campaign for us; and
- Allow us to better target interactive advertising, enhance customer support and
site usability, and provide offers and promotions that we believe would be
of interest to you.
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Emails about Special Offers and Promotions and Opt-Out
It is our intention to only send you email communications that will be useful
to you and that you want to receive. When you create a personal account,
join Marriott Rewards, make a reservation, or request a copy of your hotel
bill via email and provide your email address, we will periodically contact
you via email and provide information about special offers and promotions that
may be of interest to you. These communications will relate to Marriott offers
which may also include the promotions of select, reputable third parties with whom
Marriott has a strategic marketing relationship because they offer products or
services that we believe would be of interest to you. We typically use third party
email service providers to send emails. These service providers are contractually
prohibited from using your email address for any purpose other than to
send Marriott related email.
We provide you the ability to define and modify your mailing preferences
online at anytime including unsubscribing from all marketing communications.
In addition, every time you receive an email, you will be provided the choice to
opt-out of future emails by following the instructions provided in the email.
You may also opt-out online by updating your personal account, or sending a letter
to Internet Customer Care - Unsubscribe, 1818 North 90 Street, Omaha,
Nebraska 68114-1315 USA. Please allow 10 business days for us to process your opt-out.
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eFolio
If you choose to participate in the in the eFolio program (“Program”) you will
receive hotel bills by email (“eFolio”). The eFolio will be sent to you over the
Internet in an unsecured (unencrypted) manner and could be subject to interception
by third parties.
Once you have subscribed to the Program, your Marriott Rewards number
as entered on your reservation acts as the eFolio identifier, prompting
your bill to be transmitted to your email address of record. If your Marriott
Rewards number is applied to another person's room reservation, that person's
bill will be transmitted to your email address as well. It is your responsibility
to inform that person that their bill will be emailed to you when your Marriott
Rewards number is attached to his/her reservation unless he/she makes alternative
arrangements with a front desk associate during the stay.
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Events and Meetings
If you would like to submit a request for proposal online or order a
complimentary copy of our Meeting Planner brochure you will be required to
provide certain personally identifiable information. All personally identifiable
information you provide such as name, mailing address, email address and
telephone number will be transmitted to Marriott as an email via the Internet
and is not encrypted. Personally identifiable information you provide to us
will be treated as confidential information and is subject to our company's
security procedures and policies regarding protection and use of confidential
information. Marriott will not use this information for any other purposes.
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Vacation Ownership
If you connect to the Marriott Vacation Club site please note that a separate
privacy statement governs the use of that site
(http://www.vacationclub.com/en-us/privacy/default.jsp)
However, the same Marriott privacy philosophy applies.
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Sweepstakes and Online Games
On occasion, we conduct sweepstakes and online games that entitle
the winners to prizes. Each sweepstakes or online game has it own
terms and conditions. Some sweepstakes and online games require you
to choose to enter and for others you will be entered automatically if
certain elements described in the sweepstakes or online games terms and
conditions are met (e.g., making a reservation with a certain credit card).
You will be informed before a transaction is executed if it will result
in an automatic entry into the sweepstakes. As part of entering a
sweepstakes or online games certain personally identifiable information
such as name and email address will be required. We may use this
information to send future communications about specials and offers.
As stated in the email section of this privacy statement, every time
you receive a marketing email you will be provided the choice to
opt-out of future marketing emails by following the instructions
provided in the email.
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Careers at Marriott
Marriott uses select private label databases and tools hosted by third
parties on their Web sites to collect information from individuals
that wish to be considered for potential employment. Information you
provide to us via these private label services is accessible and
confidential to Marriott.
Marriott will not use the information you provide for any purpose
other than to allow you to conduct automated job searches or determine
your qualifications for potential employment with Marriott. The
third-party service providers are prohibited from using the information
you provide for any purpose other than collecting it on our behalf.
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Investor Relations Communications
At your choice, you can use this Web site to opt-in to email communications
such as notices of upcoming events. All personally identifiable information
you provide such as email address will be transmitted to Marriott Investor
Relations as an email via the Internet and is not encrypted. Personally
identifiable information you provide to us will be treated as confidential
information and is subject to our company's security procedures and policies
regarding protection and use of confidential information. Marriott will not
use this information for any other purposes.
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Other Sites
Marriott is only responsible for the privacy statement and content of
this Web site. We are not responsible for the privacy practices or
the use of cookies on Web sites that you have accessed this Web site
from and to the non-Marriott Web sites that you may access from this Web site.
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Legal Issues
This is a United States Web site and is subject to laws of the United States
and the State of Maryland. Marriott will disclose personally identifiable
information without your permission when required by law, or in good faith
belief that such action is necessary to investigate or protect against harmful
activities to Marriott guests, visitors, associates, or property (including this site),
or to others. As mentioned previously, laws related to personally identifiable
information vary by country.
If you are a customer who resides in the State of California,
you have the right to request from Marriott a list of third parties with
whom we shared personally identifiable information about you for their own
direct marketing purposes during the previous calendar year. Although Marriott
does not share personally identifiable information with unrelated third
parties for their own direct marketing purposes, many of our hotels,
which are separately owned and operated by franchisees of Marriott, are
permitted to use the personally identifiable information they receive
from Marriott to market the Marriott hotels that they franchise. If you
would like to request information about the franchisees that may have
obtained personally identifiable information about you during the immediately
preceding calendar year, please send an email to privacy@marriott.com or letter
to Marriott International, Inc., 10400 Fernwood Road, Dept. 52.923.26, Bethesda, MD 20817.
By using this Web site, you agree that any and all disputes that were
not resolved to your satisfaction directly by us shall be governed
by the BBBOnline's dispute resolution process.
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Other Marriott Sites Within Marriott.com
Within Marriott.com are numerous other Marriott Web sites that are accessible from links within Marriott.com or via separate URLs. Namely, these Web sites are: marriottrewards.com, jwmarriotthotels.com, fairfieldinn.com, marriotthotels.com, renaissancehotels.com, residenceinn.com, springhillsuites.com, towneplace.com, towneplacesuites.com, conferencecenters.com, courtyard.com, marriottfoundation.org, careers.marriott.com, marriottnewsroom.com, marriott.com/investor and executiveresidences.com.
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Marriott.com Changes to Your Privacy Rights
In the future, we may need to change this privacy statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. This statement was last updated on May 25, 2007 to describe personalization of content served when accessing this Web site, an additional disclosure
about your choices on earning Marriott Rewards points, disclosure of the use of market researchers, updating of the list other sites covered by this privacy statement and a description of accessing Marriott.com via a web-enabled mobile wireless device.
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